Privacy Policy
At Gharaana, we are committed to protecting the privacy of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Gharaana.store (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Order Information: Name, billing address, shipping address, payment information (including credit card numbers or mobile wallet details), email address, and phone number.
- Account Information: If you create an account, we store your purchase history and saved addresses for your convenience.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you regarding your order status.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our textile collections or home decor tips.
3. Data Flow and Sharing Your Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Logistics Partners: We share your name, address, and phone number with courier services (e.g., TCS, Leopards, or BlueEx) to deliver your premium linens to your doorstep.
- Payment Gateways: We use secure third-party payment processors to handle your transactions. We do not store your full card details on our internal servers.
- Analytics: We use tools like Google Analytics to help us understand how our customers use the Site—this helps us improve our product layouts and user experience.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for tax purposes and to handle any future warranty or return claims.
5. Security of Your Information
Gharaana employs Secure Sockets Layer (SSL) technology to encrypt your data during transmission. We follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to us.
6. Your Rights
If you are a resident of Pakistan, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.